FAQ

Tempus accepts all insurance plans and at this time is in-network with Aetna and Priority Health for certain oncology tests.

If you need assistance understanding how Tempus’ network status with your insurance company may affect your out-of-pocket costs, contact our billing department at 800-739-4137 or email us at billing@tempus.com.

If coverage is denied, Tempus will typically file an appeal(s) with your insurance company to pursue coverage on your behalf. We may contact you or your physician for assistance during the appeal process, as needed.

Tempus will send a bill to you for the amount owed once we are notified by your insurance company. You may pay the bill to Tempus, or endorse the check from your insurance company to Tempus by signing the back of the check on the top line of the endorsement area and writing “pay to the order of Tempus” on the second line.

Nothing. An Explanation of Benefits (EOB) is not a bill; it is a communication from your insurance company regarding the Tempus services you received. It shows services that were billed to insurance and what insurance covered. An EOB may not require payment even if there is an amount due for patient responsibility.

Tempus strives to ensure that the financial capacity of individuals who need healthcare services does not prevent them from seeking or receiving care. Through our financial assistance program, we help provide access to our tests and services to patients in financial need.  Patients may apply by completing our paper or online form, or by calling our Customer Support team at 800-739-4137, and if approved, patients will know the maximum out-of-pocket amount they will owe for our testing. Approval is based on a patient’s household income and takes into account relevant life circumstances, such as medical debt or loss of income due to a patient’s diagnosis.

In the event that you don’t qualify, please contact us at 800-739-4137 to discuss your options.

We encourage all patients to apply for financial assistance at the time of order, but applications are accepted at any point during the order/billing process. Applications are available at access.tempus.com.

If unable to complete the online application, please contact our Customer Support team at 800-739-4137 for assistance.

Online & Phone Applicants: You will receive an application decision at the time of submission.

Fax / Email Applicants: If all fields are completed, you will receive notification within 5 business days of receipt. Please note, we are unable to accept an incomplete application.

Tempus is committed to providing access for patients without insurance and or those that choose to pay for services directly. We encourage U.S. based patients to apply for financial assistance to see if they are eligible for assistance.

Self-pay forms are available for both domestic and international patients. Payment must be made prior to testing. The test will be canceled if Tempus does not receive payment.

Our Customer Support Team is available from 8:00 am CT – 5:00 pm CT, Monday through Friday at 800-739-4137 or email at billing@tempus.com.

Please view our Patient Protections Against Surprise Medical Bills policy.

Please view our Right to Receive a “Good Faith Estimate” of Costs policy.