FAQ

Once you’ve decided to begin working with Tempus, simply contact us at support@tempus.com. We will provide you with the necessary manuals, forms, and specimen collection kits tailored to your specific needs. Additionally, you can create an account on the Tempus Hub, our online ordering portal, to start your ordering experience.

To order a Tempus test, a physician can submit a completed requisition form via email to support@tempus.com, place an order through Tempus Hub, our secure online portal, or fax the form to 800.893.0276.

Tempus offers a comprehensive suite of NGS testing services to support the entire cancer continuum—from early detection to late-stage disease management—along with additional hereditary testing. You can view our full testing menu here.

Yes, the lab is CLIA-certified and CAP-accredited.

Yes, the lab is CLEP-certified. We offer the Tempus xTv4 NYS assay.

Tempus requires your patient’s tumor and blood or saliva specimens for DNA and RNA sequencing. Tissue specimen handling and preparation procedures should meet our requirements, which are available here. Tempus handles all logistics to obtain the tumor specimen.

You can find Tempus testing validations in our document library here.

When your Tempus account is created, you will receive an email with your unique login information. You will be able to login to access your patientʼs detailed report, including both the clinical and research sections, when the report is completed. If you are EMR integrated with Tempus, your results will be delivered directly to your EMR.

Turnaround time depends on the specific test ordered. Please visit the respective Tempus test page for detailed information. Sequencing will only begin once all required specimens are received.

Yes, we work with many academic institutions and principal investigators on research projects pertaining to genomic sequencing of cancer patients. Please email support@tempus.com to get started.

For any assistance, please contact our Customer Support Team at 800.739.4137 or email support@tempus.com. You can also submit your question online here. Our customer service team is available from 7am – 7pm CST, Monday – Friday.

Yes. Please email us at global@tempus.com and a member of our international team will reach out to you.