FAQ

Clinicians treating patients who suffer from depression, anxiety, or other psychiatric conditions can order a Tempus Genetic test.

If you are a new Tempus customer, complete a requisition form online at

Results will be delivered to the ordering physician approximately 7-10 days from the time Tempus receives the sample and order requisition form.

Patients diagnosed with Major Depressive Disorder (MDD), General Anxiety Disorder (GAD), or related psychiatric conditions may benefit from the Tempus nP test. For more information please email help@tempus.com.

Tempus is a HIPAA (Health Insurance Portability and Accountability Act) covered entity. Results that contain protected health information will only be shared with the ordering physician and as otherwise permitted by law.

Tempus accepts all insurance plans. Prior to finalizing your results, Tempus will perform a Benefits Check to determine your estimated out of pocket cost. If this cost is expected to exceed $295, we will contact you and offer you options to reduce your out of pocket cost by opting for our self pay price of $295 or offering you the opportunity to complete our financial assistance application. To find out immediately if you qualify for financial assistance, you can apply online at access.tempus.com. If you have questions related to our billing process or financial assistance program, please call or text us at 312-598-9961 or email help@tempus.com.

Your patient’s identifiable health information collected through Tempus PRO™ is protected in accordance with HIPAA requirements and kept confidential. De-identified data from Tempus PRO  is used to improve the way mental health is diagnosed and treated. De-identified data may be used in research and in the development of new drugs, therapies, and analytical tools. Tempus’ notice of privacy practices is available here.